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RETURN POLICY

Our Paws-itive Guarantee

We want your pup to love their treats.

01

Unopened bags

If you change your mind about an unopened bag, contact us within 7 days of delivery to arrange a simple exchange for a different flavor.

  • Proof of purchase is required.

  • Customers are responsible for return shipping costs on exchanges.

02

Opened bags

If your dog turns their nose up at an opened bag, contact us within 7 days with proof of purchase and a photo of the open bag.

  • A store credit will be issued for the value of the treats.

  • No return shipping is required.

  • Opened bags are not eligible for direct product exchanges.

  • Credit is strictly limited to one opened bag per customer.

Need help?

Use the contact form and choose “Return or exchange” so your message reaches the right place.

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